Should you wish to return products to us, you may do so within 5 days of placing the order. All returns must be posted by Recorded Delivery and you must request a Returns code prior to sending an item back to us. Item packaging must be clearly marked with the returns code. Our returns address is:
Please ensure that you have requested a return authorisation number via your boilerclearance.co.uk My Account section and you clearly display this return number on packaging when returning the product.
Any returns received without a returns number and not to the address above maybe disposed of after 7 days if not claimed.
Should, for any reason, you be unhappy with the products ordered, please see the following returns conditions. These terms do not affect your statutory rights.
If you return the product (having taken reasonable care of it, complete with packaging and all components, and returned to us in “as new” condition) within 5 days of the date on which you received it, we will refund you any money which you have paid us for the product. Please allow up to 30 days for refunds to be processed. Please note that postage costs are non-refundable. If we deem that the product has been used and not in “as new” condition, we will contact you and give you the option of:
* Returning the goods to you at your cost
-Or- * Refunding the cost of the product less a restocking fee of 35%
Faulty Goods- Dead on Arrival
If you return an item to us which is faulty, we will need the goods to be sent back to us for testing and, if appropriate, replacement.
Prior to sending the goods back to us, please ensure that you have requested a return authorisation number. To do this, please call us for a number for return
It is your responsibility to ensure that the goods reach us safely and we usually recommend that you send items back to us via an insured, signed for, postal method such as Recorded Delivery or Royal Mail Standard Parcels with an appropriate level of insurance.
When we have received the goods, we will test them and if found to be faulty we will refund the basic cost of posting the item back to us via the accepted postal methods described above.
If a product fails during the warranty period, it may be that the manufacturer operates a repair or replacement scheme and you must contact us prior to sending the product back. Please request a return authorisation number.
If we do ask you to return the item to us, it is your responsibility to ensure that the goods reach us safely and we recommend that you send items back to us via an insured, signed for, postal method such as Recorded Delivery with an appropriate level of postal insurance.
When we have receive the goods, we will test them and if found to be faulty we will either send the product back to the manufacturer for repair (which can take up to 30 days to process) or send out a replacement product to the same or higher specification.
If your package arrives damaged, please sign for it as “damaged” and contact us immediately. Please do not return the item to us without speaking to us first and please contact us within two days of receiving the parcel, otherwise we cannot claim on our couriers insurance and as such your claim will not be valid.
Incorrect Goods Received
In the unlikely event that you have received an incorrect product or quantity, please contact us. This must be actioned within 3 days of receipt. Please state which products you have received, any codes or part numbers on the outside of the packaging and any other relevant information. Please do not open the inner packaging for incorrect items.
Refused Delivery / Goods Not Collected / Goods Not Called For
If you refuse a delivery, and the goods are returned to us, we will refund the order less any direct costs to us for the return. For UK courier deliveries, there is a £15 surcharge to return a package to us.
Postage costs to return unwanted goods or warranty returns are non-refundable. If you purchase product from a shop you would have to pay for transport to and from the shop to exchange it.